Need help with something? Find all your common queries about Aruba Vacation rentals in this section. If you couldn’t find a solution to your burning questions, give us a call or text at our WhatsApp number +297 592 7929, and one of our representatives will be more than happy to help you out!

Amenities and Services

Does our Aruba vacation rental comes included with housekeeping and maintenance service?

Yes, our properties in Aruba comes included with seasoned housekeeping staff. For the added convenience of our guests, we have the housekeeping and the maintenance faculty ever-ready to tend to your needs. We offer free cleaning for any reservation for more than a week. If you wish any additional cleanings, we can arrange it at a fee.

Can we avail of a crib for our baby in our Aruba vacation house?

Yes, we do offer pack and play or travel crib to make your Vacation in Aruba even more effortless. We do care for your toddler’s traveling spirit!

So please let our team know about the travel crib request a little earlier so we can manage the proper arrangements. You can make the special request by calling our host or the customer support helpline.

What kind of amenities is available at your Aruba vacation homes?

Your vacation house in Aruba comes loaded with services and amenities like full air-conditioned indoors, modern bedrooms, fully equipped kitchen and bathrooms, high-speed internet access, beach essentials, free parking space, private and shared swimming pools, pickup, and drop-off services, long term stays, beautiful outdoors, secure and child friendly premises and much more!

Do you offer luggage drop-off in your Aruba vacation home rentals if we arrive early?

Yes, we gladly allow luggage drop-off in our Aruba vacation houses if you arrive early or want to depart a little late. We understand our guest’s requirements and comply in the best way possible to make your stay in Aruba comfortable and trouble-free. So don’t you worry, just let us know about your luggage concerns.

Location and Transport

Where are your accommodations in Aruba located?

We have multiple Aruba vacation home rentals located nearby famous beaches and happening tourist attractions. We have our Aruba vacation homes on the Noord Gold coast, Koyari, Rooi Santo, Salinja Cerca, and Turibana area. All of our properties lie close to the Malmok, Palm Beach, and Noord area, which are the hotspots or tourist activity.

Are the beaches nearby from our Aruba vacation homes?

Yes, the most beautiful beaches are not more than 10 minutes drive from our villa/apartments in Aruba. Famous beaches like Palm Beach, Eagle Beach, Malmok Beach, Arashi Beach are just at a stone’s throw away from our properties.

How to reach our accommodation in Aruba from the Airport?

Getting anywhere in Aruba from the Airport is a piece of cake because of the excellent cab and car rental services. You can either hail a taxi or hire a car rental to our rental place within minutes. Cabs are hard to miss in front of the main gates of the Airport. Alternatively, you can also make use of the Airport(AUA) shuttle service to reach the desired location within minutes.

What are some of the best activities and excursions near Vacation Aruba rental homes?

When in Aruba, you’ll never fall short of fun activities and things to do. Most of the tour and rental services are located near our vacation house rentals in Aruba. You can try land tours like ATV and UTV offroad excursions, luxury jeep tours, jeep safaris, dirt bike adventures, party bus tours, outback safari to explore Aruba’s wildlands, and cityscapes.

Away from the shores, you enjoy exciting water activities like catamaran sails, jet ski rides, boat tours, parasailing, windsurfing, sunrise and sunset cruises, and much more.

Pre-Booking

How can I book one of your vacation house rentals in Aruba?

Our online booking system and 24×7 customer support are the fastest way to make your reservation. Visit our website, browse through the required rental place, and make your reservation with ease.

You’ll get a quick confirmation call from our team or the host where you are required to confirm your arrival date, and you’re done. It’s that easy! So what are you waiting for? Get packing and make a reservation now!

What are Aruba villa rentals high and low season?

Although tourists keep pouring in from all over the world almost throughout the whole year, but precisely, high seasons last for nearly four months starting from December to April. On the other hand, the tourist activity declines (relative to the high season) between April and December.

Can I rent Aruba house for only one night?

Yes, you can rent most of our Aruba accommodation for a single night except for some of the properties. These properties with exceptions are given below:

  • Diamante 157 – Gold Coast Pool (3 nights)
  • Koyari Modern Condo One (2 nights)
  • Koyari Modern Condo Two (2 nights)
  • Koyari Modern Condo Three with Private Roof Deck (2 nights)
  • Viva Koyari! Modern House (2 nights)

Are there any special discount offers on Aruba vacation homes for rent?

Yes, we offer timely discount offers and exclusive deals on our rental apartments in Aruba. Contact us for more information on our discount options!

Vacation Aruba offers one of the best vacations rental in Aruba at prices you’ll find nowhere else on the Island. We try to give our guests not only an added experience of comfort, but all of this luxury won’t affect your budget.

How long does the booking process take?

Book your accommodation in Aruba with us is quick and takes no longer than 10-15 minutes. To book online, just go to www.vacationaruba.com and browse through a wide variety of listed properties.

Select your desired rental house, fill in the check-in and out and other necessary information, choose a payment method, and you’ll be given a call by the host to confirm your booking. You can also book by directly calling us at +297 592 7929.

Should I book if I have not heard back from the host?

If you haven’t received any word from our host, we recommend waiting to hear from our host. Usually, you’ll get a follow up within a day or two, but if not, you can always reach our phone for more information.

Post Booking

What is the standard check-in time of your Vacation Aruba properties?

You can check-in after 3 PM, which is our standard checking-in time. In case you wish to arrive early or late, please do let us know, so we are better prepared to serve you better.

When can I check out from my villa/apartment/condos in Aruba?

You can check out between 11 AM except for some properties where the standard checking out time is 10 AM. These properties with checking out the time of 10 AM are listed below:

  • Diamante 157 – Gold Coast Pool
  • Koyari Modern Condo One
  • Koyari Modern Condo Two
  • Koyari Modern Condo Three with Private Roof Deck
  • Koyari Modern Condo 9 Bedroom 7 Bathroom
  • Viva Koyari! Modern House
  • 6BR 6BA – Salinja Cerca 13-F Full Villa
  • Salinja Cerca 13-F Apartment #1
  • Salinja Cerca 13-F Apartment #2

Can I make changes to a pending reservation request?

Yes, our booking and reservations policies are flexible so that we can adapt better to our guest’s changing schedules. You can do so by sending us an email, pinging us with a text on our WhatsApp number, or calling us right away.

How do I find and check the status of my reservation?

You can quickly check the status of your reservation by calling our customer support or the host directly. You can also send us an email to know about the details of your booking

What type of document do I need to check-in?

You’ll need to carry your country/state-issued ID to verify your details while checking in. If you are traveling internationally, please bring your valid passport.

Whom do I contact if there's a problem with the accommodation/booking?

In case of any problem, reach our front desk. Alternatively, you can call our customer support or the host/owner of the rental properties.

Payments

When should I make the payment?

You can choose to make the payment by card while making an online reservation, or you can also make the payment by cash at the front desk once you reach one of our properties. We accept all major cards in our online payment like VISA, Mastercard, and American Express.

What type of payment methods do you accept?

We accept digital as well as monetary payments. You can make payments via your credit card as well as cash at the front desk of any of our properties. You can choose to select the payment type when making an online reservation.

Do I need to deposit a security amount?

No, we do not require any security deposit for you to make a booking. All of the additional costs are inclusive in the payment you do while booking.

Can I use more than one payment method to pay for a reservation?

Yes, you can use more than one payment method. While booking online, you can choose to pay the full or partial payment by credit card and rest by cash at the front desk. If you have a booking way ahead in the future, you can also pay by monthly installments.

When am I charged for a reservation?

You are charged right away while making the reservation, although you can choose to pay later or make the partial payment if you wish not to be charged right away with the full amount.

Is my payment information/credit card information safe?

Yes, all your payment information is kept safe and secured while making a payment. Our payment gateways use the SSL (Secure Sockets Layer) encryption for every online payment made through our website.

Safety & Restrictions

Do you allow pets?

No, sadly, we do not allow pets in our vacation houses. This is a house rule which is required to be followed by every guest.

Do our rental rooms have a safe to keep our belongings?

Yes, our rooms do come with a locker/safe to keep your valuable and personal belongings. Please ask for the key combinations or key from the front desk to make use of it.

Is smoking allowed?

Smoking is only allowed in outside areas. Please keep in mind that some of the outdoor areas are shared to be considerate about smoking with other guests around. Smoking inside the properties is not allowed.

Can I arrange a party at my booked vacation house?

Sorry, we don’t allow party or event celebrations at our rental homes.

Cancellations & Refund

What is the Cancellation/Refund Policy?

We offer free cancellation for the first 48 hours after the reservation is confirmed. We offer a full refund only if the check-in date is at least 14 days away. If you cancel seven days before the check-in, you’ll get a 50% refund minus the service fee, otherwise only the cleaning fee will be refunded.

How do I cancel a reservation request?

We have our 24×7 customer support or help you with cancellations. Reach to our customer support or the host directly and let us know about your cancellation plans. Also, check our cancellation policy to know more about refund terms and conditions.

How long will it take to get my refund?

We issue a refund as soon as you let us know about the cancellation. However, it may take 5-7 working days for the amount to get back to your original payment method.

Can I make changes to my booking after confirmation?

Yes, you can make changes to your bookings by reaching us out on our customer support. Make sure you do it as early as possible to avoid any last-minute rush.

Other

What should I do if I forgot something at a place I stayed?

Let us know through a quick phone call, and we’ll keep your belonging safe until you come to retrieve it. We have an excellent team of housekeeping, which checks for forgotten belongings after the guests check out. So don’t’ worry even if you don’t realize you have forgotten something, we’ll let you know.

How do I share trip details with others?

You’ll receive a confirmation mail consisting of all of the necessary information regarding your reservation. You can share the email to share your booking details with the desired person.

Hear from our Happy Customers

The best part of being in business is the satisfaction we see in our beloved guests. Check out what our clients are tweeting about us.

Reach Our Host

+297 592 7929

Need to help with your booking? Get in touch with our welcoming host and get your answers.

Secure Payments

We accept cash payments, wire transfers & cards like Visa, Master Card & American Express.

Keep In Touch

Stay connected with our 24×7 customer service and support for any queries and help.

Our Partners

Vacation Aruba thrives in a supportive business ecosystem. Here are our super-friendly collaborators with never-ending assistance.

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